22-06-2016 23:46
I have just removed a device and added another which works fine.
Internet explorer allows me to watch from this PC but then when I open Firefox it says my devie limit is reached... (browser cap or HW cap???)
I log out of IE and reboot PC.
Open Firefox without logging into IE and still prompts me that I have reached my device cap.
As this is the ame device, why am I getting this error?
Can an admin please explain or reset my devices.
23-06-2016 9:45
@Anonymous User
Welcome to the forum.
The Windows app is counted as a separate device to a web browser, but different browsers shouldn't (although I noticed you mentioned rebooting your PC, if you have a dual boot or something similar I suppose that might confuse things). Anyway I'd suggest you have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.
To reach live chat go to the following help page
http://help.nowtv.com/contact-us/Managing-Devices
and click the Start Live Chat button.