01-07-2016 24:35
Im having a strange dilema with the devices linked to my account, If I access now TV via Internet Explorer I can view my devices and it says I only have one device added, which I know is incorrect as I have two boxes in my childrens rooms working fine, however if I try to install the app on any other devices (tablets or other pc's) I get told Ive reached my limit of devices.
Is there any difference between the app, now tv boxes and IE viewing? why cant i see the boxes in the list of devices in the list of my devices, and why cant I view that sort of information in the app version, it would be very helpful?
01-07-2016 24:56 - edited 01-07-2016 24:56
Hi @Anonymous User
Oh don't worry. Get on to Live Chat. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
01-07-2016 13:08
Hi @Anonymous User
Would it be possible to check that all of your devices are signed in with the same username ?
Remember only if NOW TV Content has been played will the device register on the account.
Thanks
Andy