11-12-2016 16:41
11-12-2016 16:48
@Anonymous User
Welcome to the forum. Sounds like you might be watching on a YouView box. If that's the case then unfortunately only the movie pass can be watched on YouView boxes , not entertainment, kids or sports.
Have a look at the following list of supported devices as you might find you already have something that you can watch entertainment on. If not, a NOW TV box is probably your cheapest option.
http://help.nowtv.com/article/Supported-devices
If you do have another compatible device such as a games console, Roku, Chromecast etc that you want to set up, you can find more details here
http://help.nowtv.com/article/How-to-Get-NOW-TV-on-your-device