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Mark1961
Advocate

‎26-04-2024 9:01

No broadband

My set up date has been and gone.

I was supposed to have my broadband been switched on 24/2/24? I’m using the data on my phone to connect!

very poor wondering if I have made a mistake here?

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1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

‎26-04-2024 17:47

@Mark1961 

You don’t and wont get staff replying to you on here. 
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Call the broadband team to see what’s going on. However it is up to OpenReach to get you set up.

Make sure to be signed in and use the ‘How to get in touch’ drop down for the call centre info.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎26-04-2024 17:47

@Mark1961 

You don’t and wont get staff replying to you on here. 
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Call the broadband team to see what’s going on. However it is up to OpenReach to get you set up.

Make sure to be signed in and use the ‘How to get in touch’ drop down for the call centre info.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

FYI that I do not work for NOW, just a NOW customer trying to help
0
RoyB
Legend

‎26-04-2024 21:11

@Mark1961 

Two months ago? You’ve been very patient….

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0