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Anonymous User
Not applicable

‎23-05-2016 21:02

Freezing screen.

I'm starting to regret buying a now TV box. I'm constantly having to reset it but it just freezes again or I get a blank screen!
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5 REPLIES 5
4268
Legend 5
Legend 5

‎23-05-2016 21:08

@Anonymous User  is it freezing at any particular point?  

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

‎24-05-2016 13:57

Hi. It freezes during programmes and while on the app menu. Once it freezes I can't watch it for the rest of the night. When I reset it, it won't load up properly.
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caseyb1993
Legend 5
Legend 5

‎24-05-2016 20:13 - edited ‎24-05-2016 20:15

In response to Anonymous User's comment

@Anonymous User Hello, by reset, do you mean a hard reset or just restarting the box? 🙂

If these steps fail to help, just click 'contact us' at the bottom of it and click on 'live chat' for more help. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

‎25-05-2016 20:11

I mean just unplugging it and then turning it back on. I have spent the last half hour trying to get it off the sleep screen...
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Anonymous User
Not applicable

‎27-05-2016 10:15

In response to Anonymous User's comment

Would you be able to try a hard reset @Anonymous User?

 

If you click here you can follow the simple steps 🙂

 

Let us know how you get on with that!

 

Thanks,

 

Ryan
NOW TV Team

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