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Community Manager
Tom-R
Posts: 2,301
Registered: ‎11-01-2013

NOW TV Box Help and Info

[ Edited ]

We've compiled some of the top questions that you’ve all asked into this handy guide all about the NOW TV Box.

 

Just select a topic from the list, or scroll down the page to read them all.

 

Introduction to the NOW TV Box

 

NOW TV Box Setup and Troubleshooting

 

NOW TV Box Deliveries and Returns 

Community Manager
Tom-R
Posts: 2,301
Registered: ‎11-01-2013

Introduction to the NOW TV Box

[ Edited ]

The NOW TV Box is an easy and affordable way for you to get Sky Movies, Sky Sports and Sky Entertainment on your TV at home with no contract.

 

Here’s all the stuff you might like to know.

 

What is a NOW TV Box?                                      

Everything you want to know about the NOW TV Box (but were afraid to ask)

 

How do I buy a NOW TV Box?

How to buy a NOW TV Box online, or from selected high street shops.

 

Can I use a NOW TV Box abroad?

The NOW TV Box can only be used within the U.K

 

What are the technical specifications of the NOW TV Box?

Here’s what’s under the hood of your nifty NOW TV Box

 

What other apps are available on the NOW TV Box?

From BBC iPlayer to Spotify, here’s the full list of extra goodies

 

Can you browse the internet on a NOW TV Box?

You’re unable to use the NOW TV Box to browse the internet.

 

Do I need a subscription to use additional NOW TV Box apps?

What you’ll need to do to use your NOW TV Box to view additional apps

Community Manager
Tom-R
Posts: 2,301
Registered: ‎11-01-2013

NOW TV Box Set-Up and Troubleshooting

[ Edited ]

Buffering or loading on a NOW TV Box

What to do if you’re getting constant buffering on your NOW TV Box

 

NOW TV Box error messages

NOW TV Box error messages and what to do if you see one

 

I don't have an HDMI on my TV to use a NOW TV Box

How to connect your NOW TV Box via AV Cable rather than HDMI

 

How to exchange a faulty NOW TV Box

What to do if your NOW TV Box has developed a fault

  

An app isn't working on my NOW TV Box

Please contact the relevant app owners with any issues with other apps.

 

Why am I seeing Error 011 or Error 014 on my NOW TV Box?

Please click the respective links for help with these NOW TV Box error codes

 

Why can I only see a purple screen on my NOW TV Box?

This is normally the result of connectivity issues between some HDMI cables and certain TV’s

 

How to connect a NOW TV Box to your TV

 

How to set up your NOW TV Box

 

How do I remove Network Pings on my NOW TV Box?

Community Manager
Tom-R
Posts: 2,301
Registered: ‎11-01-2013

NOW TV Box Deliveries and Returns

[ Edited ]

How long does a NOW TV Box take to arrive?

Your NOW TV Box will typically arrive within 5 working days after you place an order.

 

Can you choose or change a NOW TV Box delivery date?

You won't be able to select a delivery date. All orders arrive within five working days.

 

Why hasn’t my NOW TV Box arrived yet?

What to do if your delivery is late or missing

 

Returning a NOW TV Box

Steps for returning your NOW TV Box to us for an exchange or refund

 

How to cancel NOW TV order

Unfortunately, once you've placed your NOW TV box order you're unable to cancel

 

How to buy a NOW TV box as existing customer or as a new NOW TV customer

Steps for buying a box if you’re an existing customer, or a new customer

 

How long will it take to receive my replacement NOW TV box?

Once we approve your replacement NOW TV Box order, we will use Royal Mail to deliver it. This will take up to five working days to arrive.