01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
24-09-2016 13:08
have just had this problem and now fixed.
it appears to be a cliche with the nowtv box.
set up a mobile hotspot with your mobile phone.
when the box reconises your phone connect to it to do all the updates.
when the box has finished all updates. it will then connect to your wireless router.
then dont forget to turn the mobile hotspot off on your phone.
this was given to me in a email from the tecies at now tv.
17-01-2017 14:10 - edited 17-01-2017 14:11
@Anonymous User wrote:have just had this problem and now fixed.
it appears to be a cliche with the nowtv box.
set up a mobile hotspot with your mobile phone.
when the box reconises your phone connect to it to do all the updates.
when the box has finished all updates. it will then connect to your wireless router.
then dont forget to turn the mobile hotspot off on your phone.
this was given to me in a email from the tecies at now tv.
Thanks for posting this, I couldn't get my brand new NowTV box to connect to wifi during set up, though it was recognising my network and the wifi signal in that room was strong-no trouble using other wifi devices in there. It was Error 014, kept failing at' connecting to local network'
So I created a wifi hotspot with my phone and scanned for networks again, the box connected to my phone no problem and did all its updates. When the updates and set up was finished, I just disconnected from the phone hotspot, re-scanned for my home wifi, and the box connected no problem. Oh, I'm with Virgin for broadband. all seems fine now. Hopefully this simple fix will work for others.
09-03-2014 15:16
Thank god for internet forums it worked cheers.
10-02-2015 18:25
My now TV isn't connecting to the internet, but I have one in another room which is working fine
10-02-2015 18:40
10-02-2015 18:41 - edited 10-02-2015 18:50
@Anonymous User wrote:
My now TV isn't connecting to the internet, but I have one in another room which is working fine
The following should help you sort out the problem you're having with the now TV box.
Resetting your now TV box/error code 14
On the main menu please enter the following sequence of keys in fairly quick succession
- Home (5x)
- FF
- play
- RR
- Play
- FF
Once you've done this after a second or two secret screen will pop-up. Here you should see two options. You will be interested in.
- Disable network pings.
- System reset (Standard reset not hard reset you will not need to re-enter your details into the box)
I would recommend that you disabled network pings and then restart your now TV box. Quite a lot of routers don't like the way the box behaves when network pings are enabledLet me know how you get on
Hope that helps
Hope that helpsPS also look @Andy post above my own.
15-08-2014 19:07
Hi,
What on earth is going on? I bought a product. It doesn't work. I followed the help advice provided for a clearly known problem. It does not work. I then you discover that there is no way to contact anyone to get assistance. Why is Live Chat never available? Why is this website such a nightmare to navigate. Why is there no acknowledgement when you submit a feedback form. Seriously Sky, is this the best you can do? This is all very amatuerish.
If this is the service being extended to customers I predict the demise of NOW TV.
15-08-2014 20:07
Hi Blahblahblah7,
We're really sorry to hear there's a problem with your box.
I'd love to do what I can to help you with this issue, I of course don't want to bombard you with troubleshooting you've already tried. If you would be kind enough to let me know briefly what you've tried so far and where you are up to I'll try my best to find you a solution.
I'm sorry to hear you've found Live Chat to be unavailable so often, it's available 8am-12pm everyday, usually if all agents are busy you'll be placed in line. Ensure your using a PC or Mac to access as the page may not function correctly on mobile devices.
Thanks
Simon
NOW TV Team
19-08-2014 24:25
19-08-2014 1:02