16-04-2016 18:45
Please can you contact me by email to cancel my subscription to now tv for both entertainment and movies. I have gone through help menu to cancel but have gone no acknowledgement of my actions. I therefore am not convinced the action has taken place.
Kind regards
Elaine
16-04-2016 19:14 - edited 16-04-2016 19:15
@Anonymous User
Welcome to the forum.
If you go to your My Account > My Passes page http://account.nowtv.com/passes you should see that the passes you have are showing as cancelled, along with the date you still have to watch until (they will carry on working until the expiry date of the pass). You should also have received an email confirmation.
However if you want to double check for your own reassurance, you can email or ask live chat by going to the following help page
http://help.nowtv.com/article/None-of-the-above
and click the green Contact Us button near the bottom left of it (not the How to Contact Us link right at the bottom as that takes you somewhere else) then choose the Email or Live Chat option on the following page.