06-12-2016 19:42 - edited 06-12-2016 19:48
I just recently opened a case thru the help center : Send us a message
I received a response from support person
but now need to supply answers to their questions
But am unable to reply to their email, it keeps gettting bounced as undeliverable
as per their instructions I kept the subject lein as it was in their email
Address being replyed to is "help ( at ) nowtv.com"
Any ideas please
06-12-2016 19:47 - edited 06-12-2016 19:48
@Anonymous User
Few things you can do.
1. Wait and a member of the NOW TV Team will pick up this thread in a day or two and email you direct.
2. Send another new email via the website with the info, quoting any ticket number you've been given.
3. Pop onto live chat and explain what's happened, they should be able to help.
For either email or live chat options, you'll find the buttons on this page
06-12-2016 19:49
Thanks - not seen live chat as avaliable yet ? last night and tonight
06-12-2016 19:55
@Anonymous User
Live chat button is working for me on this page
http://help.nowtv.com/contact-us/What-is-NOW-TV
If you're having trouble try a different browser or device (laptop or desktop is recommended although I don't have any trouble with tablets or phone).
Alternately just click the send a message button, it will be linked to your username so they can match it up with your previous message easily enough.
06-12-2016 20:01
Was using Chrome - and not seeing it
But now using IE I can see the LIve Chat button
06-12-2016 20:04
Hi @Anonymous User,
Is there anything we can do on the forum to help you?
Cheers
06-12-2016 20:12
Not sure yet - I'm on a live chat now .....
Thanks
07-12-2016 7:28
Still not resolved the inability to reply or send email to help (at) nowtv.com. ?
Keeps coming back
Your message to [email removed] couldn't be delivered. | ||||||
help wasn't found at nowtv.com. | ||||||
|
But the main problem I had with the service i.e voucher not working, has been resolved via the live chat
So for me, case is closed
Thanks
07-12-2016 10:23
FYI
It turned out to be Privacy Badger that was preventing the LIve Chat icon showing in Chrome
07-12-2016 14:53
@Anonymous User wrote:It turned out to be Privacy Badger that was preventing the LIve Chat icon showing in Chrome
Are they the badgers that (allegedly) carry foot and mouth disease?
Thanks for reporting back