Now TV app requested new update software in y tv

[missmouse]

Turned on my TV and the Now App keeps requesting to update the software going to setting and select update now.. every looks fine 100% updating 

The TV is not downloading the updated app ... its been 3 days .. same thing .. roku stick works fine i think 

now sure what to do .. 

[schnapps · Accepted solution]

Hi @missmouse 

It might be a glitch / bug where a couple of people have noted this update message.

What happens if you force an update via the secret menu by following step 6 on this link below.

Update the software even if it shows the same version number.

https://help.nowtv.com/article/troubleshooting-now-box-stick 

[missmouse]

Hello thanks for the message .. Step 6 done .. 100% the app in my tv still not working .. should a buy a new roku stick ??

[schnapps]

Hi @missmouse 

Is it the App on your NOW Stick or NOW Box ?

Or is it a native NOW App directly from your Smart TV? 

If it's the NOW App directly on your Smart TV, then what is the make and model of the TV ?

Should it be a NOW Stick or NOW Box you could try a factory reset.

I would only recommend a factory reset on either a NOW Stick or NOW Box if you currently have an active NOW Membership subscription and the NOW remote is working and you are not using your phone or tablet has a replacement remote with the Roku remote App.

I would hold fire on getting a new replacement Roku at the moment, where somebody might know how to fix your problem.

[RoyB]

@missmouse 

I did this update this morning, at the request of Now, albeit that it was on a Stick.

When it got to the point where it looked like it had finished I was busy with something else, so I left it for a bit before trying to use it.

I’m glad I did, because after about 30 seconds of apparent inactivity, it fired itself up again, and did a second stage 0-100%, installing, I think. After which it was fine.

Did you leave yours long enough to go through both stages?