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John13
Advocate

Internet down

Internet down in Blackpool area, started this morning 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@John13 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
John13
Advocate

Hello, I've messaged the team on Facebook and they have said there is an issue in the area that they are trying to fix