Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎02-07-2016 10:29

Unable to pay for a sky movie even though Ive paid for the sky movie subscription - no phone support

COMPLAINT

 

No help number to call

 

unable to pay for a movie when I have bought the sky pass but keeps saying there is a problem with payment - unable to change payment details as they are ok on my sky account.

 

0
1 REPLY 1
SeeMoreDigital
Legend 5
Legend 5

‎02-07-2016 10:34

Hi and welcome to the forum @Anonymous User,

 

NOW TV is a fully 'online service' which offers help to its customers via this forum (by forum members, along with a comprehensive number of Help Centre articles), via email or via 'live chat'.

 

Perhaps the following 'Help Centre' article may be of use to you: How to: Change my payment card or billing address

 

That being said, given that this is an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'live chat' facility... They're usually pretty quick at resolving such things 😉

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

0