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Anonymous User
Not applicable

‎22-09-2016 11:51

Now tv box problem

Every time I go to watch my now tv box a purple screen keeps coming up and I have to take the power out of it for it to work. I am not amused that I have to keep doing this
0
3 REPLIES 3
schnapps
Legend 5
Legend 5

‎22-09-2016 11:53

@Anonymous User

 

Sounds to me like a HDMI issue, try a different HDMI port on your TV or a different HDMI cable.

 

Anonymous User
Not applicable

‎22-09-2016 11:55

In response to schnapps's comment
I have tried a different hdmi cable it just doing the same
0
schnapps
Legend 5
Legend 5

‎22-09-2016 12:09 - edited ‎22-09-2016 12:10

In response to Anonymous User's comment

@Anonymous User

 

As the purple screen only recently happened or has it been occurring since you have owned the nowtv white box connected to the same TV ?

 

What's the make & model of your TV, does the purple screen appear on your TV screen each day or occasionally overtime ?

 

If it happens every day, just for testing purposes have you got another TV in the house with a HDMI port just to see if the purple screen appears on your second TV, this would then point the problem with the box and not your main TV. 

 

Also, a bit of a long shot you could try a forced software update on the box by pressing the keys on the remote controller in the following sequence Home button x 5, >> button  x 3, << button x 2.