18-10-2016 14:59
18-10-2016 15:00
@Anonymous User
The problem isn't at your end, NOW TV have identified an issue causing this and have posted a message about it here
http://community.nowtv.com/t5/NOW-TV-Service-Status/Now-TV-box-issues-18-10-2016/m-p/403208
I'd suggest going to that post and clicking Topic Options>Subscribe (you need to be signed in to do this) and then you should get an email when there is an update
In the meantime, don't do anything to the box, just wait for further info from NOW TV.