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Anonymous User
Not applicable

‎16-05-2016 19:18

Connecting to Now TV

As soon as I turn on my TV it seems to be automatically tuning to AV. Also when in Now TV it is saying I am not connected. However I clearly am connected to the Internet as I can use my laptop and iPad.

 

Michele Ellis

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4 REPLIES 4
Anonymous User
Not applicable

‎17-05-2016 15:52 - edited ‎27-05-2016 11:04

Hi @Anonymous User

 

Thanks for getting in touch with us. I'm sorry to hear you've been having issues with with your NOW TV Box.

 

I have a handy step-by-step guide you can follow to ensure your box is set up correctly.

 

You can find this here 🙂

 

If you need any further help, please do let us know.

 

Thanks

 

Rob

NOW TV Team

 

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Anonymous User
Not applicable

‎17-05-2016 19:31

In response to Anonymous User's comment

Have tried all your suggestions and still cannot connect even though I have access to the Internet.

can I upgrade to a new now tv black box.?

 

Michele Ellis

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Anonymous User
Not applicable

‎18-05-2016 11:30

In response to Anonymous User's comment

There are some great deals for the new black NOW TV Box if you are interested @Anonymous User so it is worth keeping an eye out!

 

We'll still do our best to help you with your current box though. Could you let us know if you're getting an error message when you try to connect to the Internet?

 

Thanks,

 

Ryan
NOW TV Team

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Anonymous User
Not applicable

‎24-05-2016 8:46

In response to Anonymous User's comment

The information you provided did not help the problem. I purchased a new black Now TV Box and everything is working perfectly. My old white Now TV Box was clearly faulty.

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