06-12-2016 21:30
Hi there,
Trying to watch Grey's Anatomy: Season 13, Episode 1 but it is giving the message "Permission Denied". However, the second episode and onwards are all working.
Any ideas how I can fix this?
Thanks.
06-12-2016 21:54
Hi and welcome to the forum @Anonymous User,
That's most odd...
In order to get the 'ball rolling' can you please confirm the make and model number of the device you're using to access and play NOW TV content?
[ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
Cheers
06-12-2016 22:14
Thank you for such a prompt reply.
I am using Apple TV - 3rd Gen.
Thanks.
07-12-2016 10:14
@Anonymous User
Unfortunately episode 1 has already expired. Season 13 is on 30 day catch-up so each episode will only be available for 30 days from broadcast before leaving, which is why episode 1 has left and episode 2 will leave in a couple of days. Rather than the reference to the episode disappearing as well it looks like it's remained but has nothing to point to, hence the error.
Unfortunately there's no way to watch that episode now, so you'll need to skip it and go onto episode 2 or wait for the whole season to appear as a boxset sometime in the future.