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EmilyE
Advocate

Shows adverts even though I pay for boost

9 times out of 10, I see adverts but I pay £6pm to not have adverts. This is not reasonable, please fix it. 

2 REPLIES 2
Saint1976
Elite 3

@EmilyE this is a customer to customer community so no one here can fix anything.

Are the adverts for 3rd party products or promos for Now/Sky content?

If it's the latter, they aren't classed as adverts and everyone gets them regardless of having boost membership.

redchiz1
Champion 2

What particularly are you viewing? Adverts are always shown on live streams. On demand content may have a trailer at the start.