Hi @Anonymous User,
All monthly NOW TV subscription(s) will 'roll on' automatically if they're not cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring. So no, nothing sneaky is going on!
Again... Even if you exclusively use voucher passes (like many of us do), if you're too slow to re-new your voucher pass, the NOW TV system will automatically attempt to collect payment from your debit/credit card... This is how the subscription system works.
That being said, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative via the forums 'Live Chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
- Click on the following: How To Contact NOW TV link.
- Click on the blue 'Start Live Chat' button on the left of the web page.
- A new 'What can we help you with today?' pop-up window should open up.
- Click on the 'Request Chat' button.
Cheers
