@Anonymous User
Welcome to the forum.
Just to check, on the website if you go to your My Account >My Passes page http://account.nowtv.com/passes
do you see any passes showing as active?
If not, restart the pass you wanted to have so that it shows active.
If you do see the pass you wanted active, go to your My Account > Account Details page http://account.nowtv.com/account-details
and check what username you are logged in as.
Then on your NOW TV box open up the NOW TV app and go to the My Account screen and check the username there. If they don't match, use the sign out option and then sign in with the same username on the website.
Even if they do match, it might be worth signing out and back in on the box to see if it picks up your pass then.
