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Anonymous User
Not applicable

‎13-01-2019 13:37

Accidently bought a pass

Hi we had a sky movies voucher which I cancelled to end on 12/1/2019 which I did but my daughter didn't realise and clicked on a movie to watch and subsequently bought another month. I cancelled this straight away but I will still be charged for the month. Is there anyway I can get it removed now? And refunded 

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1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

‎13-01-2019 13:44 - edited ‎13-01-2019 13:45

Hi @Anonymous User

Jump over to live chat and explain to them whats happend and ask them to cancel the pass and see if they will offer you a refund at the same time.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

Also, to avoid anybody buying passes on your account in the future without you knowledge or permission go to My Account > Settings & Pin's on here and add a payment pin to your account.

View solution in original post

2 REPLIES 2
schnapps
Legend 5
Legend 5

‎13-01-2019 13:44 - edited ‎13-01-2019 13:45

Hi @Anonymous User

Jump over to live chat and explain to them whats happend and ask them to cancel the pass and see if they will offer you a refund at the same time.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

Also, to avoid anybody buying passes on your account in the future without you knowledge or permission go to My Account > Settings & Pin's on here and add a payment pin to your account.

Anonymous User
Not applicable

‎13-01-2019 13:53

In response to schnapps's comment

Thank you that was brilliant. They have canceled the pass and will refund me in 5 working days 

I have set up a pin so the kids can't do it again 👍 thanks again