This is just unbelievable!!
I received an email on Wednesday that told me that a complaint I'd made had been open to 8 weeks and offering be a number to call if I had questions, and boy, do I have questions! When I called it, it just turned out to be the NOW broadband number (my complaints have all been about TV) and selection the TV option just gave be a recorded message pointing me back to the website.
Talk about adding insult to injury or rubbing salt into the wound. This is just incredible. I seriously don't think I've ever come across such an incompetent and useless company. I was also told I could raise the matter with CISAS but that seems to be a service for ISPs, rather than TV too.
I've raised further complaints about this but I'm seriously thinking of just giving up an cancelling my subscription.
