Hi i had the same issue on my now tv stick. I looked all over the net to find a fix, when i couldnt find one i started to rule out what could be the cause of it. My stick is plugged into hdmi switch (2 port) alongside a amazon fire tv stick then a hd...
Ive had the same issue all day, kids tv section works fine but movies and entertainment had issues tried 2 tv sticks, ipad, iphone no such luck. Now tv chat stuck me in a que which said 634 people in front of you then crashed think theyre service is ...