30-12-2015 2:10
05-01-2016 24:45
05-01-2016 11:49
Hi @Anonymous User
Thanks for getting back in touch with us, I'm sorry to hear that it's happened again.
I've just sent you an email with some steps, if you reply to that it will come to me directly and I can investigate this further if need be.
Thanks,
Ryan
NOW TV Team