28-06-2015 14:31
23-09-2016 1:06
23-09-2016 9:15
23-09-2016 9:40
Hi All,
Sorry to hear you are all having issues, I have a few questions that will help us diagnose this issue further:
- What is the Xbox System version you are using (Settings > System > Console info & Updates)
- Are you seeing the issues across all content
- Have you powercycled your console (Unplugged from the wall and reconnected)
- when was the last time the app was used
- App Version
- Is the Xbox directly connected to the TV
Thanks
23-09-2016 13:17
I am having this same problem. Got a day off, just got Now TV on my XBOX the other day and the 3 month Sky Cinema Pass to see how we go. I was loving this and now following an update I am getting the same error message as everyone else, Netlix and Amazon Vid work fine but this app has gone down. 3rd day of using and already having problems...
23-09-2016 10:32
23-09-2016 10:48
Hi Bethan,
Do you know the app version you are using?
and are you seeing this issue across all content?
Thanks
Toby
23-09-2016 10:53
Tried everything you are saying and nothing is even working just logged into it on my lg tv and now tv not working on that either I've been a customer since the start of now tv
23-09-2016 10:55
How do I get live chat from now tv because I'm trying and can't find any link for it
23-09-2016 11:04 - edited 23-09-2016 11:08
I am having exactly the same problem as the other people, ever since the last Xbox update NOWTV shows an error, all other streaming apps like Netflix work fine.
23-09-2016 11:05
Hi @Anonymous User you will need to log on via a PC to use live chat.