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Anonymous User
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Can no longer sign in on the Xbox one app?

I used to be signed in and everything was working fine until about a week ago, I opened the app and wasn't signed in no more. Now when I try to log in it reads ' give it a moment, or check nowtv.com/status for updates'. But it works on my iPhone and iPad. How do I fix this?
15 REPLIES 15
Anonymous User
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Are you using the latest version of the app from the store?

Anonymous User
Not applicable
Yes I've deleted and re-installed the app a couple of times?

Anonymous User
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I'm not happy with now tv customer support to be honest, they've offered no help and will leave me no choice but to unsubscribe from there services.
Anonymous User
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Hi @Anonymous User

 

Thanks for your post and sorry about the delayed reply.

 

I'm very sorry to hear that 😞

 

Do you also get an error code when you're trying to sign in? 

Can you uninstall the app, delete any game data for NOW TV app and re-install the app?

 

Birgit

NOW TV Team

 

Anonymous User
Not applicable

I'm having the same problems. Since I agreed to an update last week it just won't load. Wanna watch the footy while I'm off sick as can't do much else but just can't log in. Please help!!!
Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post.

 

Very sorry to hear that 😞

 

Are you still experiencing these issues?

 

Birgit

NOW TV Team

Anonymous User
Not applicable
Yes, I'm still having this problem.

Anonymous User
Not applicable

Hi @Anonymous User

 

Very sorry about that.

 

I'll send you an email and will ask further details.

 

Birgit

NOW TV Team

Anonymous User
Not applicable

Yes I have deleted the app and reinstalled it about 5 times now. How can I make sure I have deleted all game data for now tv, there's no option to do that?
And there is no error code, all that happens is it says in red underneath your password entry ' give it a moment, or check nowtv.com/status for updates. '