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Anonymous User
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Sports monthly pass - device changes

Have had a nowTV account for years now. Already had 4 devices added and bought a new monthly Sports pass 2 days ago.

 

Strangely, it worked on 1 added device (the TV) immediately but not on other 3 added devices (1 PC & 2 laptop). Was forced toto remove & re-add same PC and laptop device but that was considered "changing device", despite removing and re-adding the same devices for it to work!

 

Now, I can't use it on the 2nd laptop either (the 4th device) and neither can I re-add it as I have used up 2 device "changes" that were allowed. Annoying, as I was forced to remove and re-add same devices for it to work.

 

This hasn't havappened to my devices before so am not sure if it's a bug or a new nowTV rule for new pass purchases.

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schnapps
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Re: Sports monthly pass - device changes

Hi @Anonymous User

 

With PC's and Laptops sometimes what happens is when there is a new software update the Manage Devices thinks you have added a new device.

 

If you have reached the four device limit and there is no option to remove one device and add one new device this calendar month under Manage Devices and you want your devices reset, then you need to contact live chat from link page below.

 

https://help.nowtv.com/contact-us/managing-my-devices

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schnapps
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Re: Sports monthly pass - device changes

Hi @Anonymous User

 

With PC's and Laptops sometimes what happens is when there is a new software update the Manage Devices thinks you have added a new device.

 

If you have reached the four device limit and there is no option to remove one device and add one new device this calendar month under Manage Devices and you want your devices reset, then you need to contact live chat from link page below.

 

https://help.nowtv.com/contact-us/managing-my-devices

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Anonymous User
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Re: Sports monthly pass - device changes

Thanks for your reply, I have tried contacting them via Live Chat, but have been waiting in the queue for an hour now. Hopefully, someone from nowTV Help responds soon

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schnapps
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Re: Sports monthly pass - device changes

Hi @Anonymous User

 

Yeah, looks like live chat are ultra busy at the moment with the double derby football matches and people must be contacting them for various reasons  Smiley Mad

 

Hopefully a NowTV Forum Team member will pick up your post and assist you further.

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4268
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Re: Sports monthly pass - device changes

@Anonymous User can you help @Anonymous User

 

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.

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Anonymous User
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Re: Sports monthly pass - device changes

FYI, I got through to Live Chat yesterday and they resolved it very quickly. 🙂

Cheers.

 

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03AndrewKM
Advocate

Re: Sports monthly pass - device changes

I have a Samsung smart tv I cannot access Now tv any longer when I try to click on a match to watch I just get a choice of tv guide or search. It works on my other devices. Iv'e tried rebooting and re-registering it seems to need uninstalling and re-installing but that's not possible. Please help 

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