Sky Sports News

[Anonymous User]

Hello, my sky sports month pass ran out at the weekend and now I can't get Sky Sports News? I thought I was entitled to the sports news channel for a month after the pass ended? I got it the last time my pass ended for one month.

[lockmatt]

its not right as not in sync 

[SeeMoreDigital]

Hi @lockmatt,

What device are you using to view Sky Sports News?

Are you accessing it via the pre-installed 'app' (on the NOW TV 'black', 'white' or 'smart' Box) or via the 'Sky Sports' subscription service?

[lockmatt]

hi @SeeMoreDigital i was using the black now tv box and using the sky sports paid package for viewing.cheers.

[lockmatt]

@SeeMoreDigital all sorted now

[schnapps]

@lockmatt

Is the sound still out of synch with Sky Sports News with your box ?

NowTV did have an technical issue a few days ago which was fixed pretty quickly (My box was also effected).

If your box still has the out of synch sound issue and your watch Sky Sports News HQ via the app, then i would try deleting the app in My Apps, then reinstall the app back again and then reboot the nowtv box.

Should the sound still be out sync after doing the above, try a reboot on your Router.

I have just checked the Sky Sports News HQ app on my box and it is working fine.

Edit - I can see that you are all sorted now (your computer typing skill are much quicker than mine).

[Anonymous User]

Hi,

Can anyone give me an idea what the picture quality is like for the live streaming Sky Sports channels on the Now TV Smart Box?

• Is it better than the black box?
• Is it comparable to the Sky Sports News app (which seems to almost stutter, although the resolution is good otherwise, is this due to low frame rate?)
• Is it like the entertainment live streaming channels on the black box (which actually seem better than the advertised SD)?

My concern is that although its listed to be 720p, it has the same issue as the Sky Sports News app.

Many thanks

[schnapps]

@Anonymous User

With the 50Hz video playback the picture looks slightly sharper more natural and smoother to me when when watching the live channels on the smart box.

To my eyes there is still some micro judder to the ticker banner on the Sky Sports News HQ app but not has obvious has the standard black box.

My standard black box is now gathering dust in the cupboard and my main nowtv player that i use now in the Living Room is the smart box.

Bear in mind that with any internet streaming device a good stable high speed internet connection is vitally important.

[Anonymous User]

So I got a free week pass for the sports channels & the judder is very apparent, like a frame has been removed, it's not terrible but compared to Sky Sports via BT tv for example, it's nowhere near as good.

It's a shame they don't provide a better quality stream, as I would pay the monthly subs if they did. I appreciate it would prob cost them more in bandwith, but surely most people feel as I do & don't bother with it beacause of this?

I have superfast fibre broadband & this is through an ethernet connection, so no issues with the setup. It's a good pic as long as no fast movement!

[SeeMoreDigital]

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@Anonymous User wrote:

So I got a free week pass for the sports channels & the judder is very apparent, like a frame has been removed, it's not terrible but compared to Sky Sports via BT tv for example, it's nowhere near as good.

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If you are viewing the sports service via the NOW TV 'smart' box you should not be seeing any motion judder at all.

What make and model number of television do you have the 'smart' box connected to? Have you remembered to disable your TV's post-processing options for the given HDMI input?

Cheers

[Anonymous User]

Hi,

Maybe I'm not describing it properly, it's like there is a frame missing during movement. Are you saying it's should be comparable to a HD Sky Sports feed via satellitte or BT tv?

I have a SAMSUNG UE43J5600 Smart 43" LED TV.

I've no idea what this means?

'Have you remembered to disable your TV's post-processing options for the given HDMI input?'

[schnapps]

murphyslaw wrote:

Hi,

I have a SAMSUNG UE43J5600 Smart 43" LED TV.

I've no idea what this means?

'Have you remembered to disable your TV's post-processing options for the given HDMI input?'

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@Anonymous User

If you go into the picture settings on your TV on the HDMI input source assigned to your nowtv box, there should be an option to change the motion processing of your LCD TV (i believe Samsung calls it either Motion Plus or Auto Motion).

Try switching this feature off or on and also you can experiment with custom settings such has blur & judder etc to see if there is any improvement when watching sports on the nowtv streaming service.

[Anonymous User]

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@schnapps wrote:

If you go into the picture settings on your TV on the HDMI input source assigned to your nowtv box, there should be an option to change the motion processing of your LCD TV (i believe Samsung calls it either Motion Plus or Auto Motion).

Try switching this feature off or on and also you can experiment with custom settings such has blur & judder etc to see if there is any improvement when watching sports on the nowtv streaming service.

---

I also have no idea what this means.  I do experience slight judder on fast horizontal movement on my Smart Box, especially on Sky Sports channels.  My broadband downstream speed is a steady 11.5 Mbps.

My TV set is a Sony 40 inch LCD type, model KDL-40D3500.  It has two HDMI inputs and is "HD Ready" although the built-in Freeview tuner is non-HD.  I have looked through all the menus, and read the manual but I can find no reference to changing the motion processing.

Any ideas?

Wlat

[schnapps]

@Anonymous User

Sorry i am not familiar with your Sony TV set , but i believe on the newer Sony televisions the motion processing might be called something like Motion Flow ?

On my Panasonic TV the motion processing is called Intelligent Frame Creation, it mainly causes the soap opera effect but on my TV set when watching Football with IFC set to on sometimes i notice a slight judder which on my TV happens when going from a slow replay back to the live coverage during the match.

I know some people are more septable to judder then others, on the nowtv smart box i only notice it slightly on the Sky Sports HQ ticker banner at the bottom of the screen, where the BBC News ticker bar is silky smooth.

[Anonymous User]

@Anonymous User

Hi,

Sorry to know about this. 😞

Request you to please follow a few troubleshooting steps sent over email and let us know how it goes.

Thanks. 

[Anonymous User]

@Anonymous User

Thank you very much.  It's not a very serious problem, but I'll try what you suggest in your email and let you know if it makes any difference.  I'll also tell you the serial number of the box in my email to you.

Kind regards,

Wlat

[Anonymous User]

Murphy  I know exactly what you mean, it's nothing to do with your tv or box, it's simply a rubbish stream.  Unless sky up the bit rate etc football will always have that missing frame, it's so annoying I go without. 

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@Anonymous User wrote:

Hi,

Maybe I'm not describing it properly, it's like there is a frame missing during movement. Are you saying it's should be comparable to a HD Sky Sports feed via satellitte or BT tv?

I have a SAMSUNG UE43J5600 Smart 43" LED TV.

I've no idea what this means?

'Have you remembered to disable your TV's post-processing options for the given HDMI input?'

---

[Anonymous User]

I experience the same problem. I buy passes because it's the only way I can watch my team play, but it's nowhere near the quality you get through satellite. I've not tried sky sports through bt yet.

Are there any plans to address this / is work being done on it?

[SeeMoreDigital]

Hi @Anonymous User,

Out of interest... What's the make and model number of the device(s) you're using to access and play NOW TV content?

[Anonymous User]

Watching through the tv I'll use either my Apple TV or google chromecast. Football through sky sports is sharp (I guess 720p sharp) but slightly jerky through both.

Doesn't look as good as satellite. Also nowhere near as good as say bt sport hd (I'm now with bt).

[SeeMoreDigital]

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@Anonymous User wrote:
Football through sky sports is sharp (I guess 720p sharp) but slightly jerky through both.

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When watching Sky sports I recommend you set the video output frequency on your Apple TV to 50Hz (instead of the default 60Hz). All Sky content, including Sports is broadcast/streamed at (25 fps) 50Hz...

And depending on the display your NOW TV playback device is connected to, you will also need to disable all its processing/frame creation' options such as: Real Cinema, Motion Eye Care, TruMotion, Intelligent Frame Creation, Game Mode, Film Cadence Mode, etc (or whatever they may be called on your make and model of TV).

Cheers

[Anonymous User]

To add - Google Chromecast is 2nd gen. Apple TV is 3rd gen.