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tak
Advocate

switching from vodafone business to now

Spoiler
 

Hi, iam already registered on Now broadband, i want to switch here  from vodafone, do i need to cancel vodafone contract before, or Now will contact vodafone in my behalf? Its ghard to find any info about that, Now chat bot is not usefull, no live agent there.

4 Replies
gavs82008
Legend 5
Legend 5

@tak 

If I am not mistaken it should be all sorted out with NOW. Your best to call the broadband team, numbers are across endless threads. Here it is nonetheless.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518

 

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Expert

If you have a business connection with Vodafone the normal rules may not apply, they are there to protect us consumers. Best to speak to both parties.

chilli2
Expert 2

Check your terms with your vodafone business account before you switch.

 if it works the same as home/domestic accounts Now will just take over your line .

 

You should be aware that Now is not a business provider, just a home/domestic supplier and may not be suitable for work purposes ( this can include working from home)

 

As a home/domestic supplier the service level will not be as high as a business account/supplier

There may not be the same support if you have a fault , while openreach do not giver preference to any providers offer the same standard support,  as far as i know some providers can pay extra for a higher level of support - with now openreach will provide the basic support, this means that line faults may take a little longer to fix.

 You will not be able to get a VAT receipt or invoice

RoyB
Legend

Also, you will lose any 4G cellular backup that you currently have with Vodafone, should your landline go down.

And are you on call outside 8 am to 8 pm? If so, note the Now Broadband support hours, to ensure they will suffice.

Signature:-
Please do not say ‘you’ in your posting and imagine you are talking to any employees of Now. Generally, we are all customers like yourself, who can’t help with billing or other queries that only Now can answer 😞