30-01-2024 22:03
My download speed is extremely slow. I connected my laptop to the hub with a LAN cable. The bt wholesale says 13.5 mbps. But the now tv broadband check came back as 28.5 mbps which i know is wrong. Streaming is a nightmare.
Any ideas?
30-01-2024 23:29
I'm not sure those figures make sense to be honest. Sadly, NOW won't respond to you on here, you need to contact them directly through the usual customer service channels.
31-01-2024 4:53
As well as contacting Now, could you give us the following info:
What do you get on a wired test from:
Speedtest by Ookla - The Global Broadband Speed Test
What sync /access line speed does the router show:
Broadband download and upload speeds explained (nowtv.com)
And just what do Openreach think you line capable of:
BT Broadband (btwholesale.com) (if the phone number checker doesn't work, use the address checker instead)