poor picture quality

[flanello]

watching now tv on my samsung galaxy tab s4 tablet (android 10) has become unwatchable, while on all the other devices connected to the same network I have no problems. how can I solve it?

[gavs82008]

@flanello 

Is this for live or on demand?

Have you done a router reboot?

What about with your mobile data, is it still the same?

[flanello]

@gavs82008 this for both so live and on demand.

I tried with different connection:

- wifi (home Vodafone) where other devices work properly.

-mobile hotspost from smartphone, and i tried with two different provider: Vodafone and Fastweb same issue with tab S4

All other device like Pixel 6A or TV (with chromecast) work fine on the same provider or mobile data, only my Galaxy Tab S4 have a issue.

[flanello]

@gavs82008 this is a photo of streaming, is unwachable 

https://drive.google.com/file/d/10qiOpkJuVF8buF3MsN3ptU1QR1UcUvMy/view?usp=sharing

[gavs82008]

@flanello 

Ouch that is brutal! 

Outside of what I’ve said all I can think of is the usual delete and reinstall the app, as well as ensuring your device is fully updated.

Report with staff via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/problems-watching-now

[flanello]

@gavs82008 to try to solve the problem today I factory reset it, but the problem it's not solved

[Jayach]

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@flanello wrote:

I tried with different connection:

- wifi (home Vodafone) where other devices work properly.

-mobile hotspost from smartphone, and i tried with two different provider: Vodafone and Fastweb same issue with tab S4

All other device like Pixel 6A or TV (with chromecast) work fine on the same provider or mobile data, only my Galaxy Tab S4 have a issue.

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It sounds like it may be a fault with the tablet itself. Do other streaming services (iPlayer. YouTube etc) work O.K.?

[flanello]

@Jayach All other streaming services works fine on Tab S4