no internet since Friday

[merlin]

no broadband connectivity since Friday at SL3 8XA what is going on?

[gavs82008]

@merlin 

Broadband staff won't be coming onto help. See this link.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Also when you report it and only when you report it you’ll no doubt be in line for compensation.
https://help.nowtv.com/article/auto-compensation

[RoyB]

@merlin 

Have you asked Now Broadband that?

We are all just customers like yourself here, and the simple broadbrush tools we have access to aren’t reporting issues in Slough 😢