constant drop out

[Watling]

around the same time every night between 7pm-10 pm

My internet connection drop fro 5 mins. - an absolute pain when watch catchup tv

I am working from home today and see my internet down load speed is slower that my upload

Come on Sky whats going on - absolutely now way of contacting customer support- all the auto check sat everything is ok ( yeah right)

extremely unhappy

[gavs82008]

@Watling 

Below are some standard things you can and probably have done before calling the team.

Can I assume you've checked the status of your line in this link?
https://help.nowtv.com/article/having-trouble-with-your-broadband

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status