cancel
Showing results for 
Search instead for 
Did you mean: 

Setup & Performance

Discussions

Sorry Something went wrong!

I get this every 5 min watching sport on my computer, since they moved to in browser streaming.I have cleared cache many times but it still happens, on chrome and edge. Sorry something went wrongGive it a moment, or check the internet connection.Help...

Golffan by Advocate
  • 357 Views
  • 1 replies
  • 0 thanks

Load apps

Hi I've recently moved to now and some apps will not load on my phone while connected to the broadband. If I disconnect from my WiFi they work. These arnt dodgy apps just general apps and also doesn't work on YouTube sometimesThanks 

Jems by Newbie
  • 287 Views
  • 1 replies
  • 1 thanks

Vpn error message

I keep getting an error message when trying to watch nowtv. The error code is OVP_00013 and it says VPN access restricted. I do not have a VPN. I have tried resetting my IP address by turning my wifi router off and on again but it hasn’t worked. I ha...

Multi-streaming

Keeps telling me I am multi-streaming when I am not.Using my laptop and have even disconnected the Sky box.

Miral by Newbie
  • 370 Views
  • 2 replies
  • 0 thanks

Broadband not reaching around house

Hi. I live in a small 2 bedroom house and my broadband does not cover it. Nothing in the bathroom. Very intermittent in the bedroom which is located directly above the hub. the hubs located in a sensible place no interfering factors. Any advice? 

Error code OVP_00013

Hi,  So I was getting this error messages on my phone regarding my location and not being able to confirm that I was in UK or ROI. Then trying to use the app on my TV I was getting ‘VPN ACCESS RESTRICTED. ERROR CODE OVP_00013 SO I have just spent two...

Device limits on NOW Broadband

I have a new NOW broadband router as I was having a lot of pausing while using the Play station 5 to stream Netflix, Disney +, Prime & also issues with the PS5 etc. Sadly 2 months or so later we still encounter the same issues, could this be down to ...

No phone line?

Been with NowTv for less than a month. Set up our phone line and it worked for a week or so then noticed the phone was engaged and just made a click on and off sound. Messaged using chat, explained, got cut off. Then received an email saying there wa...