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Setup & Performance

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self install did not work

self installation did not work, have tried all of the troubleshooting and they didn't work. I only see 2 lights on my hub 2 (the light for internet is not and has not lit up ever)I need help but I have no mobile service in my flat so I'm confused how...

peyton by • Advocate
  • 145 Views
  • 3 replies
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Internet down

Why can I never get an answer when I ring.Broadband is up and down like a yo yo. My phone says "connected without Internet". All my lights are on green. Anyone else had issues? I'm looking forward to my contract coming to an end.

Em1 by • Advocate
  • 83 Views
  • 0 replies
  • 0 thanks

Exchange outage

Ex14 exchange outage. Phoned customer services, what a joke !! All you get is some "foreigner" whose first language isn't English wanting to know everything, surprised he didn't ask for inside leg, before not admiting he don't know Jack ###### !!! Al...

Crf by • Advocate
  • 298 Views
  • 4 replies
  • 2 thanks

Hopeless customer service

An engineer was sent to check the connection and diagnosed a fault with the router. I tried to call NOW and I'm told there is no record of my account using email address/address and my details are incorrect. Have wasted 30 mins of my lunchtime on thi...

LCD by • Newbie
  • 114 Views
  • 2 replies
  • 1 thanks

Full Outage

EX area. Full outage since 15th April pm. Cannot get any assistance   Any ideas?

JC4 by • Advocate
  • 117 Views
  • 1 replies
  • 0 thanks

DNS stops working at random

I received my Now TV broadband the other day. While using the broadband I can see that at random DNS will stop working. There appears to be no way of changing the DNS IPs that the box send to DHCP clients so I am having to set DNS manually on every d...

DHedley by • Advocate
  • 168 Views
  • 4 replies
  • 0 thanks

Resolved! NOW TV Landline not working

Now TV landline not working at my vulnerable elderly mother's, cannot call her, live 100 miles away, when I test it here it says landline connection is fine but when call the number it says calling temporarily unavailable. Have searched and cannot fi...

SianD by • Advocate
  • 1540 Views
  • 6 replies
  • 4 thanks

Sky go app xbox

Hi,I’ve just switched to now Broadband & since moving I now cannot use the Sky go app on my Xbox. I’ve checked it’s not the Xbox or sky app issue by hotspotting my phone & it worked fine. I’ve also tried a mifi device which worked fine. My old provid...

Skygo by • Advocate
  • 151 Views
  • 2 replies
  • 0 thanks

Poor Filming

Subscribed to Now to watch Monte Carlo  ATP  Tennis Aside from the App having a very clunky relationship with my Samsung TV the Tennis was spoiled as the ball was almost impossible to follow due to the angle of filming and lack of camera filtering. T...

Smithy by • Newbie
  • 68 Views
  • 1 replies
  • 1 thanks
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