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Setup & Performance

Discussions

Devices

I have been on my account and I see that my broadband is connected to a non sky device what is that?  I switched off all the devices I'm connected too and still it show up as connected? 

Using your own router

Hi, NowTV router only has two ethernet ports and I need four, how do I go about using my own Draytek router. How can I get the ISP username and password? Thanks in advance. Joe

Wifi Signal

Hello everyoneI'm pulling my hair out this this broadband and seriously considering moving provider.our WiFi signal will not reach the back of the house.the address for the router goes no where. is there another address for the router besides 192.168...

Internet keeps going down

Every 20 mins for the last 24 hours my Internet just stops and starts again. I’m not paying £30+ for Internet that won’t work. To believe I moved from SKY to save some money. 

Resolved! Engineer visit who pays?

Hi new to Now broadband so not sure if I can get any help here.Had my new router set up since Monday and up till today all fine then to day no internet.Did a check on it and it told me that I need to book a engineer visit which I have done.Can anyone...

Resolved! Moving from FTTC to FTTH

Hello, We are moving house in the new year (a few months away yet, it's a new build) but we have just signed up for NowTV broadband in the current house that is Fibre to the Cabinet.  The new house has a fibre connection built in all the way to the u...

Internet not reaching

Hi, I had the internet fitted yesterday in my living room down stairs and it won’t even connect to my tv up stairs in my room?! Can anyone help please? I was going to buy an internet booster but surely it should connect from downstairs