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Setup & Performance

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Is NOW broadband speed test right?

I've done technical checks and Now says my download speed is 70.6mb. I've tried several other speed checkers and all come out around 27mb download. Why would the NOW figure be so much higher, am i missing something?

Programme won't start

I'm logged into my account and I click on the match I want to watch, and nothing happens, baring my cursor turning into a little wheel briefly. There's no error notification. Could someone help me with this please?

Can I change my go live date after sign up

I've contacted Now to ask this but they can't be bothered to reply - so I am unsure about whether to continue but I simply want to know if I can change my go live date for broadband after I sign up? It seems to dictate your go live date when you are ...

banksman by • Advocate
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Speed

The advert for my Super Fibre service plaimed 63mb and yet, once subscribed it claims on may account that the usual speed is 32 - 44 mb and guranteed at 27 mb.  Depending on device I get approx 33 mbps. Is this what I should expect and what happened ...

Lazy info about what areas are offline

So last night at midnight my broadband went off. There was a notice that listed a few areas as having no service from midnight to 6am, only my town wasn't listed & no near by city or towns were listed, I'm in Oswestry & i know now for a fact that thi...

Resolved! How to set up landline

Hi, I have free landline calls as part of my package and so decided to get landline phones, which I now have. I plugged them into the telephone line and the phones are on, but nothing happens. This is the first time I've had a phone line. Am I missin...

Very poor streaming on most devices

I've been on NOW Broadband since November. It's mostly been fine up until now. Sadly the last few weeks have seen incessant buffering and quality drops when streaming on iPlayer, Disney+, Netflix and YouTube. Though Netflix handles the fluctuations t...

Broadband only works in one room

I’ve had my broadband since the summer and have had constant problems the WiFi only works in the room the router is in as soon as you leave the room it won’t work I’ve tried using boosters but it’s still a terrible connection. My speed test says I’m ...

Call Divert on Landline

I am thinking of moving ISP to Now TV Broadband, but I cant find anywhere which says if Call Divert is available to divert all calls to another number. This is a deal breaker for me. Is it available?

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