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Setup & Performance

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Broadband connection

I have no internet connection at all, I have done all the troubleshooting and still nothing. I see you're down for maintenance and there are certain areas affected, my area was not mentioned.  I would really appreciate some help I work from home and ...

Hub LAN port stops working.

Moved to NowTV broadband in June 2020 from EE having been won over by the lovely salespeople.  Anyway, the hub LAN port next to the phone line socket, keeps failing after a few days. Both are set to normal speed in settings  (not 'fast' which is giga...

Phone has stopped receiving calls

I do not know what has happened. We used to be able to receive calls but at some point recently calls have stooped coming in, they still go out. I do not know exactly when this started. It has something to do with the filters. We have a second filter...

Why the frighing hell is my internet down AGAIN

My internet is down AGAIN... WHY? My bills are paid.. internet goes down regularly. Supposed to be on the best fibre package being super fibre.. and the internet is OFF AGAIN... WHY.?????? Why am I gonna being charged for only having internet half of...

Broadband down

My broadband in Luton has been down for 8 days. Have called twice. Was told on both occasions that there is nothing to be done as it is an Openreach problem and that it is only chased up for individual customers not where it affects an area. However,...

broadband hub

i need help with more ports on the rear of the  router. the 2 it comes with is very poor. i have my old router( now configured to work this way) into the  back of the [voucher code removed] one  but one of the devices it struggling to connect this wa...

Is NOW broadband speed test right?

I've done technical checks and Now says my download speed is 70.6mb. I've tried several other speed checkers and all come out around 27mb download. Why would the NOW figure be so much higher, am i missing something?

Programme won't start

I'm logged into my account and I click on the match I want to watch, and nothing happens, baring my cursor turning into a little wheel briefly. There's no error notification. Could someone help me with this please?

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