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Setup & Performance

Discussions

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New user

got our new broadband today and it is due to be activated today however it does say it can be active anytime up till midnight but is it typical for it to be so late in the day as we were kinda hoping to have it working by the time we got home from wo...

Deactivate device

Hi. I have changed my password as I wanted an old device to be removed from my account. However I notice ALL my devices just continue to work and don’t ask for my new password. For example, my android tv is able to connect to NowTV even though my pas...

WRep by • Advocate
  • 1319 Views
  • 7 replies
  • 3 thanks

Broadband dropped out

Unfortunately my service dropped out in the day. My blink camera told me there was no connection so i reset the router. Power and wireless no internet. I checked the line it reckons all is good so i used my laptop and went through the guide of unplug...

Bgentry by • Advocate
  • 488 Views
  • 1 replies
  • 0 thanks

Micro filter

I have not been able to use my Now broadband because the supplied micro filter will not fit flush to to the BT master socket. Is there another Now micro filter available with a different shape? Or another way of connecting the one originally supplied...

LisaW by • Newbie
  • 1327 Views
  • 6 replies
  • 1 thanks

Can't find phone/master socket! Please help!

Hi, We've recently moved into a new home, yesterday I ordered Now broadband and our go live date is 02/05/23. Unfortunately on my order, it states that an engineer is not required. I'm a bit surprised by this as I am unable to locate a phone/master s...

KRaiP by • Mentor
  • 5649 Views
  • 11 replies
  • 5 thanks

Broadband not Activated

I recently moved into a new home and had signed up for NOW broadband on 11th March with 05th April as the activation date.  It is 13th April today and the broadband is not activated yet and no ETA. The previous owners had a working BT phone line and ...

asp by • Mentor
  • 1519 Views
  • 7 replies
  • 6 thanks

2 Modems

Hi I have 2 phone sockets in my flat in different rooms and broadband is being installed later this month. I will be supplied with one modem and was wondering if I could run another modem in the other room so hard wiring can be done for both rooms wi...

KyleSan by • Newbie
  • 819 Views
  • 1 replies
  • 0 thanks
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