Why can't my next door neighbour get broadband

[PaulWarerhouse]

Hi. I have now broadband and landline (superfibre) at my address. My elderly next door neighbour would like the same but when I try to book it, it say not available at his address? He has a BT line to his house.

Cheers

[gavs82008]

@PaulWarerhouse 

Many companies are going to be stopping the selling of FTTC broadband. Even switching is classed as a new install and might not be permitted.

[PaulWarerhouse]

Hi cheers for reply. What is FTTC? He has just canceled his virgin landline due to crappy customer service, not in a contract or switching. 

[gavs82008]

@PaulWarerhouse 

Fibre to the cabinet with fibre coming to the property via an ancient copper wire. Whereas Sky and BT will offer FTTP which is the same as Virgin in fibre all the way to the property.

FTTP will give you more speed (by a lot) and a far more reliable connection.

[PaulWarerhouse]

So in theory now don't want any new business? I still don't get it lol

[gavs82008]

@PaulWarerhouse 

Nothing to do with NOW (well in terms of FTTP that’s another story!), in fact OpenRreach are in the process of switching off the FTTC network. Which means some areas will be in a stop sell of FTTC this includes switches. 

Have a wee read at this.

https://www.digitaltveurope.com/2023/05/31/openreach-unveils-new-copper-switch-off-plans/

[PaulWarerhouse]

I just want to contact now to ask. It would appear it's easier to contact the pope than now.

[gavs82008 · Accepted solution]

@PaulWarerhouse 

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518

[PaulWarerhouse]

Brilliant Info mate cheers for your help thank you

[Jayach]

If he/you are now in a stop-sell area for FTTC, then there will be many suppliers of FTTP, should he wish to get away from Virgin.

Try going via a comparison site, one I like to use is MSE. (Money Saving Expert)

Compare Broadband Deals August 2023 | Broadband Unbundled Tool (moneysavingexpert.com)

However it will require a new fibre connection being installed. (no charge)