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Chadwick92
Advocate

Vpn error message

I keep getting an error message when trying to watch nowtv. The error code is OVP_00013 and it says VPN access restricted. I do not have a VPN. I have tried resetting my IP address by turning my wifi router off and on again but it hasn’t worked. I have tried watching it across multiple devices and keep getting the same message. It’s really frustrating. Has anyone else had a similar problem? 

3 REPLIES 3
Jayach
Elite 3

Are you in the UK?

What device are you using?

Does this link show your ISP to be Sky/Now?

What is my ISP — Find your Internet Service Provider

Jayach
Elite 3

Or your correct ISP if not on Sky/Now.

 

gavs82008
Legend 5
Legend 5

@Chadwick92 

See if this thread helps.

https://community.nowtv.com/t5/Setup-Performance/Error-code-OVP-00013/td-p/605310

FYI that I do not work for NOW, just a NOW customer trying to help