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Anonymous User
Not applicable

Upload Speed Limited to 2 MB/s

Hi, 

 

I noticed that upload speeds are slow/being limited on my NOW TV broadband connection. SFTP currently maxes out at  2 MB/s, despite speedtest.net reporting a connection upload speed of 7 MB/s? 

 

To test if it was my computer I tried the same upload connected to an alternative network (Eduroam) and speed hit a consistent 24 MB/s. 

 

Any help in increasing the speed / removing the limit would be greatly appreciated!  

 

Plan: Super Fibre 

NOW TV network upload speed: 2 MB/s 

Speedtest result: ~7 MB/s (average of 3) 

Alternative network upload speed: 24 MB/s 

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

I was about to say the same as @redchiz1 , if you are getting 24 MB/s on Eduroam (whatever that is) it equates to nearly 200 Mbs, you can't get that on VDSL. You would need FTTP, which Now doesn't offer.

 

Edit: Your Speedtest result https://ibb.co/SxDYYLZ matches exactly what you are getting using SFTP.

View solution in original post

12 REPLIES 12
redchiz1
Champion 2

Can you just confirm that you are using the correct terminology? Speed is measured in megabits per second (Mbps), rather than megabytes (MB/s), which is the volume transfer rate. There are 8 bits to the byte. 

Anonymous User
Not applicable

Apologies, Mbps for the speed tests and MB/s for the SFTP transfer. 

 

The speed test result is here: https://ibb.co/SxDYYLZ

 

And here is the terminal output from the SFTP command (usernames and host replaced): 'sftp user@host:upload <<< $'put /Users/XXX/Desktop/cluster.zip': https://ibb.co/9WbFKZH

 

Connection was via Wifi both on the NowTV network and also on Eduroam, close to AP's in both instances with no physical barriers between computer and AP.

 

The transfer maxes out at 2MB/s on NOW TV network, on Eduroam 24MB/s. 

 

Apologies for the image upload links, I don't have permission to upload images directly to posts! 

 

 

 

 

 

 

gavs82008
Legend 5
Legend 5

@Anonymous User 

When you said you did it on your computer was this a Ethernet connection?

 

Is your speed poor on Wi-Fi?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

WiFi in both instances yes - I actually don't own an ethernet adapter for the computer in question! 

 

However, I still don't understand why I would observe a 2MB/s on the NOW TV network and 24MB/s on Eduroam - unless its router hardware related? 

redchiz1
Champion 2

What are the the speedtest results on the Eduroam connection you are using? 2MB/s on NOW equates to 16Mbps, so pretty much near the top level available.

Anonymous User
Not applicable

I was about to say the same as @redchiz1 , if you are getting 24 MB/s on Eduroam (whatever that is) it equates to nearly 200 Mbs, you can't get that on VDSL. You would need FTTP, which Now doesn't offer.

 

Edit: Your Speedtest result https://ibb.co/SxDYYLZ matches exactly what you are getting using SFTP.

RoyB
Legend

@Anonymous User @Anonymous User 

 

I found out what e-duro-am (how I read the name at first, but now I know it’s edu-roam 😛) is by the obscure method of looking it up on Google:-

https://en.wikipedia.org/wiki/Eduroam
which half-explains it, but what I am not clear about, @Anonymous User , is exactly how you go about accessing it?

 

Not through the Now router, surely; but if you are using some enormous university computer with a fat pipe to high-speed internet the thickness of a tree-trunk, that’s not exactly a fair comparison with the piece of wet string leading from the Now router…..

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
redchiz1
Champion 2

Read the first post again @RoyB when the OP explained that this was a different speed connected to another network, rather than NOW. 

RoyB
Legend

@redchiz1 

 

For my job, WFH, I have to connect to several networks, albeit one at a time, over VPN connections, but they are all going out from my work laptop, and going out over my BT router, and via BT as my ISP.

 

So @Anonymous User could have meant the same thing - but as my posting made clear, I hope, I rather expected that he didn’t.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.