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furious
Advocate

‎28-11-2023 22:41

Unstable Internet and Landline problems

My Now Broadband randomly disconnects through out the day and my landline has lots of noise. There are days where there is no dial tone and lots of noise on the landline which is impossible to use. I usually use a TP Link Archer router however even when I plug in the Now Broadband hub, it disconnects randomly. This month I have already complained twice and they have twice sent a Openreach engineer out. Unfortunately the problem persists. On both occasions they sent out issue has been fixed. I have tried plugging the landline directly into the master socket. 

I left Virgin media because of unstable internet and landline problems. 

Any solutions will be helpful.

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1 REPLY 1
Jayach
Elite 3

‎29-11-2023 2:46 - edited ‎29-11-2023 2:58

@furious wrote:
I have tried plugging the landline directly into the master socket. 

I assume you mean the test socket? And with a new filter, as they do go faulty sometimes.

If you have a noisy landline, then your broadband is probably going to suffer. Get the landline sorted first, then worry about the broadband.

It sounds like you have an intermittent fault, and those are always the hardest to find/fix. You will just have to get Now to call Openreach out again.