Slow speeds

[Getting1mps]

Only getting 1mps down but 4 must up 

[gavs82008]

@Getting1mps 

When did you join?

This over wifi or Ethernet?

[Getting1mps]

I joined to weeks ago and it's via both

[gavs82008]

@Getting1mps 

Try the steps in the post earlier and if splitting the bands as well as a factory reset to the router doesn’t work then you’ll need to call the team.

However lines are closed as they work 8am-8pm.

[gavs82008]

@Getting1mps 

Have you been a customer for 10+ days? If so have you tried a factory reset to the router by holding the reset button for 15 seconds?

For wifi you can split the bands.
https://help.nowtv.com/article/improve-broadband-speed