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LWF
Newbie

Slow Internet

My broadband speed is incredibly slow. I have a download speed of <2 mbps when it should be 50+. I can't contact support as there is no email available. What do I do?

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gavs82008
Legend 5
Legend 5

Re: Slow Internet

@LWF 

Are you connected via Ethernet or Wi-Fi? 

Have you tried rebooting the router or unplugging for a few minutes? 

For Wi-Fi you can split the signals which might help.

 

https://help.nowtv.com/article/improve-broadband-speed

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "192.168.0.1” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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JohnH1
Scholar 3

Re: Slow Internet


@LWF wrote:

My broadband speed is incredibly slow. I have a download speed of <2 mbps when it should be 50+. I can't contact support as there is no email available. What do I do?


You can call them, the phone no is on this page:

How to make a complaint (nowtv.com)

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