S20 not connecting to wifi

[Cici]

My broadband has gone live today, all electronics in the house are connecting perfectly but my mobile isn't... why is this, am I just being dumb? 🤦🏼‍♀️

[schnapps]

Hi @Cici 

The OP in this linked thread below found this was causing their smartphone not to connect to the NOW Router.

https://community.nowtv.com/t5/Mobile/No-internet-on-some-mobile-devices/m-p/594740#M5184 

Don't know if it's relevant to you, but check the settings on your Samsung smartphone, if something in the phone Settings is blocking the connections.

Also if your smartphone has the option to connect via the WPS feature then see if these instructions work in the link below.

https://www.dummies.com/article/technology/electronics/cell-phones/androids/connect-android-device-w... 

[RoyB]

@Cici 

What model of mobile phone?

Besides @schnapps‘ good advice:-

If Apple, try turning off Private Relay.

If you phone was bought abroad, or your provider is not a UK one, this can also be an issue.

[schnapps]

Hi @RoyB 

I think the smartphone is a Samsung S20 Android the OP is using.

[RoyB]

@schnapps 

Duh, I thought that was a postcode 😛