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Princess
Newbie

Rain boots me out

Hi,

 

Every time it starts to rain my internet cuts out. Does anyone else have this problem, have you been able to fix it please?

Thanks

Princess

1 Solution
gavs82008
Legend 5
Legend 5

3 Replies
gavs82008
Legend 5
Legend 5

@Princess 

See this thread.

https://community.nowtv.com/t5/Setup-Performance/No-internet/td-p/595103/jump-to/first-unread-messag...

FYI that I do not work for NOW, just a NOW customer trying to help
Princess
Newbie

RoyB
Legend

@Princess 

Are you in the NE area, and the rain was just a coincidence?

If not, then such internet outages happen when a duct full of copper wires gets flooded, and you need to report it to Now Broadband so they can get Openreach to go and drain it.

Such outages are quite local, and tend to affect just a few houses, or even just one, unlike the wider outages that get everybody’s attention.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.