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Callum1053
Advocate

‎09-08-2023 20:34

Poor broadband connection at one end of my flat

Hi, I have had now broadband for the last year or so and although I have had no real problems when using devices close to the router when I go further to one end of my flat the wifi signal is particularly poor. The router is placed in the centre of the flat in the best place possible for coverage but I wondered if anyone has any ideas about how to improve the connection further from the router, will now TV provide an extender etc.

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎09-08-2023 20:39

@Callum1053 

Sorry NOW only provide the router and nothing else. If you want wif-if extenders then this will have to come out your own pocket from a third party retailer.

Have you tried splitting the bands which might help.
https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎10-08-2023 9:39

@gavs82008 @Callum1053 

https://community.nowtv.com/t5/Setup-Performance/Broadband-not-reaching-around-house/m-p/602241/high...

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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