Only opens certain websites and not others suddenly. It worked yesterday, I’ve not changed anything!

[LMorr]

Yesterday my now broadband worked fine on my PC, a bit slow but I get what I pay for. 

Today, it will only let me access some webpages (i.e. fb, Amazon, you tube), but not ones I actually use and need for work and Tomplay for music (for example). 

I tried phoning the help desk, and we did all the usual reset router etc etc. but I’m fairly sure the lady didn’t understand what I was saying and basically said I’ve rebooted your settings, give it 24 hours clearly to quickly get me off the phone as she had no idea. 

I use Microsoft edge (need to for work). 

Can anyone help as the helpline are USELESS. 

thanks 

[RoyB]

@LMorr 

It sounds as if perhaps Broadband Buddy has got switched on.

See here for how to maintain it:-

https://help.nowtv.com/article/set-up-and-manage-broadband-buddy

[LMorr]

@RoyBbroadband buddy is off.

Today my problem was passed on to the network team, I received a message saying it was fixed. It’s not. Very frustrating 

[chilli2]

You could try changing the DNS server/settings on the router to something like open DNS or Google DNS 

I know that when Now/sky had issues I wasn't affected as Im not using the NOW DNS server settings