I moved into a new place last week and prior to moving ordered Now Broadband. My activation date was yesterday and I had the many texts from Open Reach to say the engineer was at the exchange and then one to say he had completed his work.
I plugged in the Now router and had no internet or dial tone. I phoned faults and was fobbed off that it could be until midnight (like anyone was going to do anything after 6pm).
This morning still no internet or phone so I call in and am told that everything from their end is working and it is activated. I tell them it is not, I plugged a phone into every socket in the house and haven't got a dial tone. I am told that they can't book an engineer until the line has been active for 72 hours as it has to stabilise.
I keep pointing out that there is no voice service so the line itself hasn't been connected to the property. This is so frustrating, the phone signal is so bad here that if I want to make a call or use the internet I have to stand next to a window and now I am being fobbed off when something is wrong.
