13-10-2021 13:18
My broadband was supposed to go live on 11th, and the engineer has finished the visit. However we didn't find a phone socket in my property, so I was told by the engineer that the installation could not be done. So I wonder is there anyway to set up the broadband without a phone socket or is there anything i can do about the situation? I only need the internet so both TV and phone do not matter to me.
I am quite worried because the monthly charge has already applied but I still don't have my internet working.
13-10-2021 13:26
@Anonymous User
The best option is to call the broadband team and explain the situation.
My gut is another visit by OpenReach will be required to install the socket.
https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home
NOW Broadband customers can get in touch anytime between 8am–8pm.